Direct Bed's Refund Policy

At Direct Bed, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return it subject to the following terms and conditions.

Returns

Customers may return any product that is not open and is in its original packaging within 15 days of receiving the item. The product must be in new, unused, and resalable condition. Directbed reserves the right to refuse any return that does not meet these requirements.

• Restocking Fee:
• For standard products, a 25% restocking fee will be charged to the customer for all returns.
• For custom order products or made to order products, a 50% restocking fee will be charged to the customer for all returns.

• Return Shipping:
• Customers are responsible for return shipping. Customers must use a shipping method that provides tracking information and insurance. Directbed is not responsible for any damage or loss during return shipping.

Refunds

Once the returned item is received and inspected, Directbed will issue a refund for the product cost minus the applicable restocking fee. Shipping charges are non-refundable. Refunds will be issued to the original payment method used for the purchase.

Notification

Customers must notify Directbed by email of their intention to return a product within 15 days of receiving the item. The customer must provide the order number and reason for the return. Directbed will provide instructions on how to proceed with the return.

Read Full Policy Here